How to subscribe to a plan

This tutorial shows you how to choose and subscribe to a CueWee plan, Starter or Pro.

Before you start

• You need an account. If you don't have one yet, go to studio.cuewee.app and create yours. Every new account gets 5 free songs.
• Payment is handled by Stripe. You can pay by credit card in R$ (BRL), US$ (USD), or € (EUR). In Brazil you can also pay with PIX or Boleto.

Step by step

1. Open the Plans page

Sign in to the app and click Plans at the top of the screen (or open studio.cuewee.app/subscription directly).

At the top you'll see a bar with your current plan, the renewal date, and a Manage Subscription shortcut (update card, cancel, and more).

On the mobile apps, the plans page opens in your device's system browser.

2. Compare the plans

The two plans appear side by side:

• Starter: the 5 base instruments, and unlimited songs for personal use.
• Pro: all instruments, sharing with up to 15 members, Extend Stems, and unlimited songs for personal use.

Each card shows the price in your local currency and the feature list with ✓ (included) or ✗ (not included). See full details in Plans and usage.

3. Click "Change Plan"

On the card of the plan you want, click Change Plan (or Choose Plan if this is your first subscription). The checkout panel opens to the side, with the plan summary and the payment form.

4. Choose how to pay

Pick your payment method:

• Credit card: enter the name on the card, the card number, expiration date, and CVV.
• PIX (Brazil): scan the QR code or copy the PIX code and pay in your bank app. The code expires after a while, and you can generate a new one. Requires a CPF or CNPJ.
• Boleto (Brazil): generate the bank slip and pay it. It can take 1 to 3 business days to clear. Requires a CPF or CNPJ and a Brazilian address.

Check the price and confirm the payment.

5. Confirmation

After payment is approved, the status bar at the top updates automatically:

• The badge switches to Active
• The new plan name is shown

For PIX and Boleto, your plan activates once the payment clears. You can now start processing songs on your new plan.

Change or cancel later

You can return to the Plans page any time:

• Upgrade (Starter to Pro): click Change Plan on the Pro card. The difference is charged proportionally and takes effect immediately.
• Downgrade (Pro to Starter): click Change Plan on the Starter card. The change takes effect at the next cycle.
• Cancel: click Manage Subscription, then Cancel. Your subscription stays active until the end of the current cycle.

See the full policy in Terms of Service §5.5.

Payment problems?

• Check that your card has available credit and is enabled for international purchases (if you're paying in USD or EUR).
• If the charge fails, you'll receive an email and the app will show a notice. Access may be suspended until you bring payment up to date.
• If you need help, write to contact@cuewee.app before opening a dispute with your bank, so we can resolve it faster.