Frequently asked questions
Quick answers to the most common questions about plans, songs, instruments, and how CueWee works.
Is there an Android or iOS app?
Yes. CueWee is available on the Apple App Store and Google Play, and as a desktop app for macOS and Windows. You can also use it directly in your browser at studio.cuewee.app, including on mobile. On the mobile apps, subscriptions are managed through your device's system browser.
Is there an annual plan, or only monthly?
Both. You can switch between monthly and yearly on the Plans page. The yearly price covers twelve months with 2 months free applied automatically, so a year costs the same as ten months. The discount appears at checkout without a coupon code, and it applies to every yearly renewal. See Billing cadence.
Can I cancel any time without being charged?
Yes. You can cancel whenever you want, right from the app under Manage Subscription. The plan stays active until the end of the current billing cycle, monthly or yearly, and is not renewed for the next one.
Is there a monthly limit on songs?
Yes, and it is set well above what normal, personal use reaches: up to 200 songs a month on Starter and up to 500 on Pro, per account. The limit is there so that no single account can overload the servers everyone shares, almost nobody comes close to it, and we keep working to expand capacity. Bulk processing and commercial use are not covered, see the Fair Use Policy. The free trial is different: it gives you 5 songs in total, not per month.
Do I lose my songs if I cancel my subscription?
Not immediately. Your storage allowance returns to the free plan's straight away, so you may be holding more than it permits and will not be able to upload until you are under it. Your separated tracks stay available for 30 days; after that they may be removed to free space, oldest songs first. The original file you uploaded for each song is kept, along with its beats, sections and chords, so subscribing again lets you separate any song in one click without uploading it again. This period is a courtesy and may change at any time; the only guaranteed way to keep everything is to keep your subscription active.
How much storage do I get?
Every plan includes cloud storage: 2 GB on the free trial, 10 GB on Starter, and 50 GB on Pro. A separated song takes about 75 MB, and tracks you upload yourself take the size of your files. Once you reach the limit you cannot upload or process anything else until you free up space by deleting songs you no longer need. See Storage.
Can I have more than one user on the same account?
CueWee subscriptions are individual. On the Pro plan you can share your songs with up to 20 people, but each person needs to create their own account. Whoever receives the share does not need a subscription to view and play the shared song.
Can I change the email address on my account?
Yes, from Preferences → Sign-in methods → Change email. We send a confirmation link to the new address and nothing changes until you open it. You keep the same account, so your songs, playlists, and plan are untouched. The option needs a password on the account first: if you only ever signed in with Google or Apple, add one with Add password, since otherwise your address is not what you sign in with. See Change your email address.
I signed up with Google. Can I sign in with a password too?
Yes. Open Preferences → Sign-in methods and use Add password to set one for your address. From then on either way works, and you can connect or disconnect Google and Apple from the same card. There is always at least one method left: to remove the one you have, add another first.
Which instruments can I separate on each plan?
- Starter: the 5 base instruments, Vocals, Drums, Bass, Guitars, and Piano.
- Pro: all instruments available on the platform (advanced vocals, percussion, winds, strings, synthesizers, crowd on live recordings, and more).
See the full list in Tracks and Mix.
How do I remove the crowd from a live recording?
Crowd noise, also called audience or public noise, goes into its own Crowd stem that you can mute. There are two ways to ask for it, both Pro:
- Auto mode: turn on Live recording when you upload the song.
- Manual mode: expand the Vocals group in the instrument selector and check Crowd.
If the song is already processed, add Crowd with Extend Stems instead of reprocessing. Full details in Tracks and Mix.
Can I delete the guide or click track?
Yes. Every track in the player can be deleted, Guide and Click included: open the track’s ⋮ menu, click Delete, and confirm. The only exception is the Original track, the mix you uploaded.
The automatic guide is generated from the song’s sections, so deleting it also deletes the sections and the cues attached to them. In the same way, deleting Click deletes the beat grid. Deleting cannot be undone; if you only want to stop hearing the track, keep it on M (Mute). See Delete a track.
What happens to my songs if you change the available instruments?
Songs that have already been processed keep the instruments they were processed with, even if the available instrument list changes in the future. Additions and removals of models only affect new processing.
See the walkthrough in How to extend stems.
My song plays shorter than the original file
CueWee never shortens the audio you send. Your file is stored exactly as it left your device, byte for byte, and we compare the uploaded size against the original before processing starts, so an incomplete upload is refused instead of accepted. The duration shown on the upload card is measured from the file on your own device, before anything is sent, so if that number is already short, the file itself is short.
When a song ends earlier than you expect, it is almost always one of these:
- The file on your device is already cut. By far the most common cause. Copies that arrived through WhatsApp, Telegram or a download site are often shortened versions of the track. Play that same file in another player on the same device: if it ends early there too, the source file is the cut one, and uploading a complete copy fixes it.
- You exported during the free trial. Trial exports are a preview: half the song, up to a maximum of 60 seconds. Subscribe and export again to get the full length. See How to export songs.
- The file is longer than 15 minutes. CueWee refuses it with "Song too long" and nothing is uploaded. We never cut a long file down to fit.
If your file plays in full in another player but is short inside CueWee, write to contact@cuewee.app with the song title and we will check the stored file for you.
A track says "Could not read this file"
Each file you pick gets its own card on the upload page. When CueWee cannot open one of them, that card says "Could not read this file" and the other tracks carry on normally. Nothing is uploaded for that file.
What usually helps:
- Download the file to your device first. Files that still live only in Google Drive, iCloud or another cloud app can fail to open. Save them to your phone and pick them again from there.
- Check that your phone has free space. When storage is almost full, the phone can refuse to open large audio files.
- Remove the card and pick the file again. Tap the X on the card, then choose the same file.
If you see "We could not open the files you selected" right after choosing your files, the file picker itself failed. Close and reopen CueWee, then try again. Updating the app to the latest version from the App Store or Google Play also helps.
If a file keeps failing, write to contact@cuewee.app with the file name, its size, and where it was saved on your device.
Can I get a refund?
As a general rule, we do not guarantee refunds for fees already paid. Each case is reviewed individually depending on the state of the billing cycle:
- Closed cycles: not refundable, regardless of usage.
- Ongoing cycle: depends on your account usage within the cycle, and may be a full, partial, or no refund, at CueWee's discretion.
If you believe you're entitled to a refund (duplicate charge, service failure, unresolved technical issue, or other exceptional situation), please contact contact@cuewee.app describing your situation. We respond during business hours.
⚠️ Before requesting a refund or opening a dispute with your card issuer, talk to us first. If you file a chargeback, bank dispute, or any other claim through banking channels instead of contacting our support directly, your account will be immediately banned and your data deleted right away, with no grace period. See the details in Terms of Service §5.7.
Where can I find support?
For any question that isn't covered here, write to contact@cuewee.app. We respond during business hours (UTC-3, Brasília).