Frequently asked questions
Quick answers to the most common questions about plans, songs, instruments, and how CueWee works.
Is there an Android or iOS app?
Yes. CueWee is available on the Apple App Store and Google Play, and as a desktop app for macOS. You can also use it directly in your browser at studio.cuewee.app, including on mobile. On the mobile apps, subscriptions are managed through your device's system browser.
Is there an annual plan, or only monthly?
For now we only offer the monthly plan. An annual plan with a discount is coming soon.
Can I cancel any time without being charged?
Yes. You can cancel whenever you want, right from the app under Manage Subscription. The plan stays active until the end of the current monthly cycle and is not renewed for the next cycle.
Are songs unlimited, or is there a monthly limit?
On a paid plan, songs are unlimited for normal, personal use. There is no monthly song counter and nothing to roll over. Very heavy, bulk, or commercial use is not part of normal personal use, and it is handled under our Fair Use Policy. The free trial is the only exception: it gives you 5 songs in total, not per month.
Do I lose my songs if I cancel my subscription?
Not immediately. We guarantee that your songs stay saved for up to 90 days after cancellation. This period is a courtesy and may change at any time. While your subscription is active, your songs remain available. The only guaranteed way to keep your songs is to keep your subscription active.
Can I have more than one user on the same account?
CueWee subscriptions are individual. On the Pro plan you can share your songs with up to 15 people, but each person needs to create their own account. Whoever receives the share does not need a subscription to view and play the shared song.
Which instruments can I separate on each plan?
- Starter: the 5 base instruments, Vocals, Drums, Bass, Guitars, and Piano.
- Pro: all instruments available on the platform (advanced vocals, percussion, winds, strings, synthesizers, crowd on live recordings, and more).
See the full list in Tracks and Mix.
What happens to my songs if you change the available instruments?
Songs that have already been processed keep the instruments they were processed with, even if the available instrument list changes in the future. Additions and removals of models only affect new processing.
Does extending stems consume songs or credits?
Extending stems with CueWee AI models is free and does not consume anything. Some premium third party models use extend credits, at a rate of 1 credit per minute of song, per model. Extend Stems is a Pro feature.
See the walkthrough in How to extend stems.
Can I get a refund?
As a general rule, we do not guarantee refunds for fees already paid. Each case is reviewed individually depending on the state of the billing cycle:
- Closed cycles: not refundable, regardless of usage.
- Ongoing cycle: depends on your account usage within the cycle, and may be a full, partial, or no refund, at CueWee's discretion.
If you believe you're entitled to a refund (duplicate charge, service failure, unresolved technical issue, or other exceptional situation), please contact contact@cuewee.app describing your situation. We respond during business hours.
⚠️ Before requesting a refund or opening a dispute with your card issuer, talk to us first. If you file a chargeback, bank dispute, or any other claim through banking channels instead of contacting our support directly, your account will be immediately banned and your data deleted right away, with no grace period. See the details in Terms of Service §5.7.
What happened to the Pro Plus plan?
Pro Plus has been merged into Pro. If you subscribed to Pro Plus in the past, your account was moved to Pro with the same features at a lower price. There is nothing you need to do.
Where can I find support?
For any question that isn't covered here, write to contact@cuewee.app. We respond during business hours (UTC-3, Brasília).