CueWee – Privacy Policy

Last updated: December 16, 2025

This Privacy Policy (“Policy”) explains how CUEWEE TECNOLOGIA LTDA (CNPJ 64.015.882/0001-41) (“CueWee”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you use the CueWee platform, including our website and web application (collectively, the “Service”).

Company address: R. Zelina Vieira Meirelles, S/N, Quadra 26 Lote 06, Lagoa, Macaé – RJ, CEP 27931-045, Brazil. Contact: contact@cuewee.app

If you do not agree with this Policy, please do not use the Service.

1. Scope

This Policy applies to personal data processed by CueWee in connection with:

• account creation and management;
• use of the Service (including audio upload, processing, storage and playback workflows);
• communications with us (support, inquiries, and legal requests);
• billing and subscription management (via our payment processor).

This Policy does not cover third-party services you may access through links or integrations that are not controlled by CueWee.

2. Personal Data We Collect

We collect personal data in the following categories:

2.1 Data you provide to us

• Account data: name, email address, password (stored in hashed form or managed by authentication providers), and similar account identifiers.
• Communications: support tickets, emails/messages you send us, and related information.
• Sharing inputs: email addresses of recipients you choose to share a Project with (view-only).

2.2 User Content and files you upload

• Audio files and related assets you upload (e.g., stems, mixes, click/guide tracks).
• Project metadata you create or store (e.g., project names, notes, structure labels, timestamps).
• Derived technical outputs generated to operate the Service (e.g., previews, waveforms, file transforms, processing results).

Important: audio may contain personal data (e.g., voice). You are responsible for ensuring you have rights and permissions to upload and process any content, including content containing personal data of others.

2.3 Data collected automatically

• Usage data: features used, actions taken, pages/screens viewed, timestamps, and performance logs.
• Device and technical data: IP address, device identifiers, browser type, operating system, language/time zone settings (when available), and diagnostic data.
• Cookies and similar technologies: used for authentication, security, preferences, and analytics (see Section 9).

2.4 Payment data (processed by Stripe)

When you subscribe, payments are processed by Stripe. CueWee typically receives limited billing-related information (such as subscription status, plan, renewal dates, and last 4 digits of a card), while Stripe processes the full payment details.

3. How We Use Personal Data

We use personal data to:

• Provide and operate the Service (authentication, uploads, processing, storage, playback, sharing).
• Maintain security and prevent abuse (fraud detection, enforcement of Terms, rate-limiting, monitoring).
• Provide customer support and respond to requests.
• Manage subscriptions and billing (including access control based on plan status).
• Improve and develop the Service (debugging, analytics, performance, and feature improvements).
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal data.

4. Legal Bases for Processing

Depending on your jurisdiction and the specific processing activity, CueWee relies on one or more of the following legal bases:

• Contractual necessity: to provide the Service under our Terms of Service.
• Consent: where required (e.g., certain cookies/marketing, if applicable).
• Legitimate interests: to secure, improve, and operate the Service, prevent fraud, and maintain reliability (balanced against your rights).
• Legal obligation: to comply with applicable laws, regulations, and lawful requests.

5. Sharing and Disclosure

We may share personal data in the following circumstances:

5.1 Service providers (processors)

We use vetted third-party providers to operate the Service (e.g., hosting, storage, compute/processing, analytics, email delivery, customer support tooling, and payment processing). These providers process data on our behalf under contractual obligations and security controls.

5.2 Sharing by you (view-only access)

If you use the Service’s sharing feature, you may grant private, view-only access to specific Projects to recipients by email. Shared access is intended to be limited, private, and expires after seven (7) days (unless revoked earlier or re-shared). Recipients may view the shared Project content during the share window.

5.3 Legal, safety, and enforcement

We may disclose data if we believe in good faith that it is necessary to:

• comply with law, regulation, legal process, or lawful governmental requests;
• protect the rights, property, and safety of CueWee, our users, or others;
• enforce our Terms of Service; or
• investigate fraud, security, or technical issues.

5.4 Business transfers

If CueWee is involved in a merger, acquisition, reorganization, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate protections.

6. Data Retention

We retain personal data for as long as necessary to provide the Service and for legitimate business purposes, including legal compliance, dispute resolution, and enforcement.

User Content retention (current policy):

• While your account is active and in good standing, we retain your User Content as needed to operate the Service.
• If your Subscription ends or your account becomes inactive, we may retain your User Content for up to six (6) months, after which we may delete it, subject to legal and operational constraints (including backups and logs).

We may retain certain data longer where required by law or necessary for legal claims, fraud prevention, audits, accounting, or security.

7. International Transfers

CueWee is based in Brazil, and your personal data may be processed in countries other than your country of residence (for example, where service providers operate infrastructure).

Where required, we implement appropriate safeguards for cross-border transfers, such as contractual protections and technical/organizational measures.

8. Your Rights and Choices

Depending on your jurisdiction (including Brazil under LGPD and EEA/UK under GDPR), you may have rights such as:

• access to your personal data;
• correction of inaccurate or incomplete data;
• deletion/erasure (subject to exceptions);
• restriction or objection to certain processing;
• portability of certain data; and
• withdrawal of consent (where processing is based on consent).

How to exercise rights: To request access, export, correction, or deletion, contact us at contact@cuewee.app. We may request information to verify your identity and protect your account. We will respond within applicable legal timeframes and may decline requests that are unlawful, excessive, or would infringe the rights of others.

9. Cookies and Similar Technologies

We use cookies and similar technologies for:

• Essential functions (login sessions, security, fraud prevention);
• Preferences (remembering settings);
• Analytics (understanding product usage and improving reliability).

You can control cookies through your browser settings. Where required by law, we will provide appropriate cookie controls/consent mechanisms.

10. Security

We implement reasonable technical and organizational measures to protect personal data (such as access controls, encryption in transit, and operational security practices). However, no system is completely secure, and we cannot guarantee absolute security.

11. Children

The Service is not intended for individuals under 18. If you believe a minor has provided personal data to CueWee, please contact contact@cuewee.app.

12. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will take reasonable steps to provide notice (e.g., via the Service or email). Continued use of the Service after the effective date means you accept the updated Policy.

13. Contact

For privacy questions or requests, contact us at: contact@cuewee.app

CUEWEE TECNOLOGIA LTDA – Macaé/RJ, Brazil.