CueWee – Terms of Service

Last updated: December 16, 2025

These Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “User”) and CUEWEE TECNOLOGIA LTDA (CNPJ 64.015.882/0001-41) (“CueWee”, “we”, “us”, “our”), regarding your access to and use of the CueWee platform, including our website, web application, and any related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

“Content” means any audio, files, text, metadata, images, or other materials.

“User Content” means Content you upload, submit, store, process, share, or otherwise make available through the Service.

“Project” means a unit of organization within the Service (e.g., a song/project containing stems, click track, guide track, mixes, metadata).

“Credits” means usage units that may be consumed to create Projects and/or use certain features, as described in the Service.

“Subscription” means a paid recurring plan (e.g., monthly) granting access to paid features and/or Credits.

2. The Service

CueWee provides a technical platform that helps users upload, process, organize, and play audio files (including stems, click tracks, guide tracks and related assets) for rehearsal and performance workflows.

CueWee does not:

• provide a music catalog,
• grant licenses to copyrighted works,
• verify ownership or licensing of User Content before processing, or
• guarantee that any User Content is free from third-party rights claims.

CueWee acts as a technical intermediary and processing/hosting tool.

3. Eligibility

You must be 18 years or older (or the age of legal majority in your jurisdiction, whichever is higher) to create an account and use the Service.

4. Account Registration and Security

You agree to:

• provide accurate, current information;
• maintain the confidentiality of your login credentials; and
• promptly notify us of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

5. Trial, Credits, and Plans

5.1 Trial Credits

Upon registration, CueWee may provide a one-time trial allocation of 50 Credits, intended to allow you to create up to 5 Projects (based on current consumption rules). CueWee may modify trial amounts, rules, and eligibility at any time.

Trial Credits:

• have no cash value,
• are non-transferable,
• may not be resold, and
• may be revoked if we suspect abuse, fraud, or violation of these Terms.

5.2 Paid Subscription

After trial usage is exhausted (or as otherwise required by the Service), continued use of paid features may require a monthly Subscription. Annual plans may be offered in the future.

We currently support payments in USD and BRL. Pricing and included features/limits are described in the Service at the time of purchase and may vary by region.

5.3 Billing, Renewal, and Payment Processor

Subscriptions renew automatically unless cancelled. Payments are processed by Stripe (or another payment processor we may use from time to time). You authorize CueWee and our payment processor to charge your selected payment method for recurring fees.

5.4 Taxes

Prices may exclude taxes unless stated otherwise. You are responsible for any applicable taxes, duties, or similar governmental assessments, except where we are required by law to collect and remit them.

5.5 Cancellation and No Refunds

You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing cycle, and you will retain access to paid features until then.

All fees are non-refundable, including partially used billing periods, unused Credits, or unused features, except where required by applicable law.

6. User Content, Copyright, and Your Responsibilities

6.1 You Own Your Content; You Are Responsible

You retain ownership of your User Content. By uploading or submitting User Content, you represent and warrant that:

• you own the User Content or you have obtained all necessary rights, licenses, permissions, and authorizations to:
  • upload, store, process, and use the content through the Service; and
  • publicly perform or otherwise use such content where applicable (including in rehearsals and live performances); and
• your use of the Service will not violate any law or the rights of any third party.

You are solely responsible for:

• obtaining any required licenses (including public performance licenses, collecting society/PRO licenses, and any similar permissions),
• paying any royalties or fees, and
• handling any claims related to your User Content.

CueWee does not provide legal advice and does not ensure that your use is compliant with copyright or related laws.

6.2 License You Grant to CueWee (Service Operation)

You grant CueWee a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display your User Content solely to operate, maintain, provide, and improve the Service, including to perform technical steps required to:

• upload and store files,
• process audio,
• generate derived technical outputs (e.g., splits, previews, waveforms, metadata necessary to run the Service), and
• enable sharing as you direct.

This license ends when your User Content is deleted from the Service, except where retention is required by law, necessary for dispute resolution, fraud prevention, backups, or legitimate operational purposes.

7. Sharing Features (Private, View-Only)

The Service may allow you to share a Project with other individuals by email address (“Recipients”) for view-only access within the Service.

Sharing rules:

• Shared access is intended to be private and limited to Recipients you choose.
• Shared access expires after seven (7) days from grant, after which you must share again to restore access.
• You can revoke shared access earlier within the Service (where available).
• You are responsible for selecting Recipients and for any consequences of sharing (including unauthorized distribution by Recipients).

CueWee may change sharing functionality, expiration period, or restrictions at any time.

8. Storage and Retention (Including After Cancellation)

While your account is active and in good standing, CueWee will store your User Content as needed to provide the Service.

If your Subscription ends or your account becomes inactive, CueWee may:

• restrict access to certain features and/or User Content, and
• retain your User Content for up to six (6) months, after which we may delete it, in our discretion, subject to legal requirements and operational constraints.

CueWee may delete content sooner if required by law, if we must respond to legal/copyright complaints, or if the content violates these Terms.

9. Prohibited Uses

You agree not to:

• upload, process, or share content you do not have rights to use;
• infringe copyrights, trademarks, or other intellectual property rights;
• use the Service for unlawful, harmful, or fraudulent purposes;
• attempt to bypass usage limits, Credits, paywalls, or security measures;
• reverse engineer, decompile, or attempt to extract source code or non-public APIs (except where prohibited by law);
• interfere with or disrupt the Service, servers, or networks.

10. Copyright Complaints and Content Removal

CueWee respects intellectual property rights and may remove or disable access to User Content if we receive a credible complaint or if we reasonably believe the content violates law or these Terms.

To report alleged infringement, contact: contact@cuewee.app with:

• identification of the copyrighted work claimed to be infringed;
• identification of the material to be removed (including enough information to locate it);
• your contact information; and
• a statement that you have a good faith belief the use is unauthorized.

We may notify the user who uploaded the content and may request additional information. Repeated infringement may result in account suspension or termination.

11. Third-Party Services

The Service may rely on third-party infrastructure and providers (e.g., hosting, storage, analytics, processing, and payment services). CueWee is not responsible for outages or failures caused by third-party services.

12. Service Availability; Changes

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee uninterrupted operation or error-free performance.

We may modify, suspend, or discontinue any part of the Service at any time, including features, pricing, Credits rules, and storage/retention policies.

13. Termination

13.1 By You

You may stop using the Service at any time. You may cancel your Subscription as described above.

13.2 By CueWee

We may suspend or terminate your access if:

• you violate these Terms,
• we suspect fraud or abuse,
• we receive repeated infringement complaints, or
• your use creates risk or legal exposure to CueWee or others.

14. Disclaimers

To the maximum extent permitted by law, CueWee disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

CueWee does not warrant that:

• your User Content will not be subject to third-party claims,
• the Service will meet your requirements, or
• the Service will be error-free or always available.

15. Limitation of Liability

To the maximum extent permitted by law, CueWee will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, goodwill, data, or business interruption.

CueWee’s total liability for any claim will not exceed the amount you paid to CueWee in the 12 months preceding the event giving rise to the claim, or BRL 0 / USD 0 if you used the Service without paying.

16. Indemnification

You agree to defend, indemnify, and hold harmless CueWee from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your User Content,
• your breach of these Terms,
• your violation of any law, or
• your infringement of any third-party rights.

17. Privacy

Your use of the Service is also governed by our Privacy Policy (“Privacy Policy”), which describes how we collect and process personal data. If there is a conflict between these Terms and the Privacy Policy regarding data processing, the Privacy Policy controls.

18. Governing Law and Venue

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict of laws principles.

You agree that the courts located in Macaé, Rio de Janeiro, Brazil will have exclusive jurisdiction and venue for any dispute arising out of or relating to these Terms or the Service, except where mandatory consumer protection laws provide otherwise.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (e.g., via the Service or email). Continued use of the Service after the effective date of updated Terms constitutes your acceptance.

20. Miscellaneous

Entire Agreement. These Terms (and any policies referenced) constitute the entire agreement between you and CueWee regarding the Service.

Severability. If any provision is held invalid, the remaining provisions remain in effect.

Assignment. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of assets.

Waiver. Failure to enforce any provision is not a waiver.

Contact. Questions about these Terms: contact@cuewee.app.