CueWee – Terms of Service

Last updated: May 9, 2026

These Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “User”) and CUEWEE TECNOLOGIA LTDA (CNPJ 64.015.882/0001-41) (“CueWee”, “we”, “our”), governing your access to and use of the CueWee platform, including our website, web application, and any related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

“Content” means any audio, file, text, metadata, image, or other material.

“User Content” means Content that you upload, submit, store, process, share, or otherwise make available through the Service.

“Project” means a unit of organization within the Service (for example, a song/project containing stems, click track, guide track, mixes, metadata).

“Song” means the platform’s core unit of processing: each new song you send to CueWee is processed into stems, together with a click track, voice guide, and chord detection. Plans provide song processing on an unlimited basis for normal, reasonable personal use, subject to the Fair Use Policy. Features such as playback, export, sharing, and stem extension are included at no additional cost.

“Subscription” means a paid recurring plan (for example, monthly) that grants access to paid features, subject to the Fair Use Policy.

2. The Service

CueWee provides a technical platform that helps users upload, process, organize, and play back audio files (including stems, click tracks, guide tracks, and related assets) for rehearsal and live performance workflows.

CueWee does not:

• provide a music catalog,
• grant licenses to copyrighted works,
• verify the ownership or licensing of User Content prior to processing, or
• guarantee that any User Content is free from third-party rights claims.

CueWee acts as a technical intermediary and processing/hosting tool.

3. Eligibility

You must be 18 years of age or older (or the age of legal majority in your jurisdiction, whichever is greater) to create an account and use the Service.

4. Account Registration and Security

You agree to:

• provide accurate and current information;
• keep your login credentials confidential; and
• notify us promptly of any unauthorized use of your account.

You are responsible for all activity that occurs under your account.

5. Trial, Plans, Renewal, and Disputes

5.1 Free Trial

After registration, CueWee may provide a one-time trial allocation equivalent to 5 (five) processable songs in Starter plan mode, with no credit card required. CueWee may modify trial amounts, rules, and eligibility at any time.

The free trial:

• has no cash value;
• is non-transferable;
• cannot be resold; and
• may be revoked if we suspect abuse, fraud, creation of multiple accounts, or violation of these Terms.

5.2 Paid Subscription

After the trial usage is exhausted (or as required by the Service), continued use of paid features may require a monthly Subscription. Annual plans may be offered in the future.

We currently accept payments in USD and BRL. Prices and included features/limits are described in the Service at the time of purchase and may vary by region.

5.3 Billing and Payment Processor

Payments are processed by Stripe (or another payment processor we may use from time to time). You authorize CueWee and our payment processor to charge your selected payment method for the recurring fees of the chosen Subscription.

5.4 Taxes

Prices may exclude taxes unless stated otherwise. You are responsible for any applicable taxes, fees, or similar government assessments, except where we are required by law to collect and remit them.

5.5 Cancellation and Refund Policy

You may cancel your Subscription at any time, directly from your account dashboard in the Service. Cancellation takes effect at the end of the current billing cycle, and you will retain access to paid features until then.

As a general rule, CueWee does not guarantee refunds for fees already paid. Refunds required by applicable law will be honored.

Each case may be reviewed individually depending on the state of the billing cycle at the time of the request:

• Closed billing cycles: amounts paid for billing cycles that have already ended are not refundable under any circumstance, except where required by law. This includes any cycle whose usage period has been completed, regardless of how much the user actually used the Service during that cycle.
• Ongoing billing cycle: if the current billing cycle is still in progress, the review will depend on the actual usage of the account within the cycle (songs processed, features consumed, time elapsed since the start of the cycle). The refund, if granted, may be full, partial, or none, at CueWee’s sole discretion.

If you believe you are entitled to a refund — for example, in cases of duplicate charges, service failure, an unresolved technical issue, or other exceptional circumstances — please contact contact@cuewee.app describing your situation, before any dispute or chargeback is opened with your card issuer.

5.6 Automatic Renewal

Subscriptions renew automatically at the end of each contracted period, unless the user cancels prior to the next billing date.

By keeping the Subscription active and using the Services after renewal, the user acknowledges and agrees to the corresponding charge for the new contracted period, at the price in effect at the time of renewal.

CueWee sends billing-related communications (for example, payment confirmation, charge failure, or renewal notice) to the email address registered on the account. It is the user’s responsibility to keep that email address up to date and accessible.

5.7 Disputes and Chargebacks

If the user requests a refund, opens a dispute, or initiates a chargeback with the card issuer, bank, or financial institution in connection with payments already processed, CueWee may, at its sole discretion:

• suspend or permanently terminate the user’s account;
• cancel active Subscriptions;
• restrict or block access to the Services;
• block future contracts by the same user, email, payment method, or linked identity;
• retain records, logs, and data necessary for fraud prevention, legal compliance, and administrative or judicial defense.

Opening a dispute after effective use of the Services (including, but not limited to, processing songs, exporting files, sharing, extending stems, or any other consumption of features) may be considered misuse of the platform or attempted fraud and will trigger the measures set forth in this section.

Disputes through extra-official channels. The user agrees to first contact CueWee at contact@cuewee.app before opening any dispute, so that we can review and resolve the matter directly, in accordance with section 5.5. If the user chooses to challenge a charge through any external channel — including, without limitation, a chargeback opened with the card issuer, the issuing bank, a financial institution, the payment processor, or any other intermediary — without first exhausting direct contact with CueWee support, CueWee may:

• terminate the account immediately, with no additional prior notice;
• delete the User Content and other associated data immediately, without the grace period set forth in section 8;
• permanently block the user, emails, payment methods, and linked identities;
• take any other measures set forth in this section.

Choosing the extra-official channel constitutes a violation of these Terms and a tacit waiver of the data retention grace period.

5.8 Suspension and Termination for Non-Payment or Dispute

In the event of recurring charge failure, CueWee may suspend access to paid features until payment is brought up to date. After a reasonable period of attempted collection, the Subscription may be cancelled and the account moved to an inactive state, subject to the retention policy described in section 8.

In cases of chargeback, suspected fraud, or repeated attempts to evade payment, CueWee may terminate the account immediately, without further notice beyond what has already been sent in billing communications.

6. User Content, Copyright, and Your Responsibilities

6.1 You Own Your Content; You Are Responsible

You retain ownership of your User Content. By uploading or submitting User Content, you represent and warrant that:

• you own the User Content or have obtained all rights, licenses, permissions, and authorizations necessary to:
  • upload, store, process, and use the content through the Service; and
  • publicly perform or otherwise use such content where applicable (including in rehearsals and live performances); and
• your use of the Service will not violate any law or the rights of any third party.

You are solely responsible for:

• obtaining any required licenses (including public performance licenses, performing rights organization (PRO) licenses, and any similar permissions),
• paying any royalties or fees, and
• handling any claims related to your User Content.

CueWee does not provide legal advice and does not guarantee that your use complies with copyright or related laws.

6.2 License You Grant to CueWee (Service Operation)

You grant CueWee a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display your User Content solely to operate, maintain, provide, and improve the Service, including to perform technical steps necessary to:

• upload and store files,
• process audio,
• generate derivative technical outputs (for example, separations, previews, waveforms, metadata required to run the Service), and
• enable sharing as you direct.

This license terminates when your User Content is deleted from the Service, except where retention is required by law, necessary for dispute resolution, fraud prevention, backups, or legitimate operational purposes.

7. Sharing Features (Private, View-Only)

The Service may allow you to share a Project with other individuals by email address (“Recipients”) for view-only access within the Service.

Sharing rules:

• Shared access is intended to be private and limited to the Recipients you choose.
• Shared access expires seven (7) days after it is granted, after which you must re-share to restore access.
• You may revoke shared access earlier within the Service (where available).
• You are responsible for selecting Recipients and for any consequences of sharing (including unauthorized distribution by Recipients).

CueWee may change sharing functionality, the expiration period, or restrictions at any time.

8. Storage and Retention (Including After Cancellation or Termination)

8.1 Storage Guarantee During Active Subscription

While your account has an active Subscription in good standing, CueWee will store your User Content (including processed songs, stems, mixes, and associated metadata) as needed to provide the Service.

8.2 Grace Period After Cancellation or Inactivity

If your Subscription ends (by cancellation, non-renewal, payment failure, or inactivity), CueWee:

• does not guarantee that your User Content will be retained;
• offers a grace period of up to 90 (ninety) days, during which we will seek to keep User Content available for reactivation;
• may restrict access to paid features immediately upon Subscription termination;
• may, after the grace period, delete User Content at its discretion, subject to legal requirements and operational constraints.

The grace period is a courtesy and may be extended, shortened, or modified by CueWee at any time, with reasonable notice. The only guaranteed way to preserve your User Content is to keep your Subscription active.

8.3 Termination for Violation, Dispute, or Chargeback

In the event of termination for violation of these Terms, including the situations described in sections 5.7 (Disputes and Chargebacks) and 13.2 (By CueWee), CueWee may:

• delete User Content immediately or after a reasonable, reduced period of technical retention;
• retain logs, payment data, and related records for as long as necessary for fraud prevention, legal compliance, and administrative or judicial defense.

8.4 Early Deletion

CueWee may delete User Content earlier if required by law, if we have to respond to legal/copyright claims, or if the content violates these Terms.

9. Prohibited Uses

You agree not to:

• upload, process, or share content that you do not have the rights to use;
• infringe copyright, trademark, or other intellectual property rights;
• use the Service for unlawful, harmful, or fraudulent purposes;
• attempt to circumvent usage limits, paywalls, or security measures;
• use the Service for bulk processing or commercial purposes beyond normal, reasonable personal use, including operating a business that processes an abnormally high number of files, or the bulk generation of stems for redistribution as loops, samples, or packs;
• reverse engineer, decompile, or attempt to extract source code or non-public APIs (except where prohibited by law);
• interfere with or disrupt the Service, servers, or networks.

Your use of the Service must also comply with our Fair Use Policy.

10. Copyright Claims and Content Removal

CueWee respects intellectual property rights and may remove or disable access to User Content if we receive a credible claim or if we reasonably believe the content violates the law or these Terms.

To report alleged infringement, contact: contact@cuewee.app with:

• identification of the copyrighted work allegedly infringed;
• identification of the material to be removed (including enough information to locate it);
• your contact information; and
• a statement that you believe in good faith that the use is not authorized.

We may notify the user who uploaded the content and may request additional information. Repeat infringement may result in account suspension or termination.

11. Third-Party Services

The Service may rely on third-party infrastructure and providers (for example, hosting, storage, analytics, processing, and payment services). CueWee is not responsible for outages or failures caused by third-party services.

12. Service Availability; Changes

The Service is provided “AS IS” and “AS AVAILABLE.” We do not warrant uninterrupted operation or error-free performance.

We may modify, suspend, or discontinue any part of the Service at any time, including features, pricing, Credits rules, and storage/retention policies.

13. Termination

13.1 By You

You may stop using the Service at any time. You may cancel your Subscription as described above.

13.2 By CueWee

We may suspend or terminate your access if:

• you violate these Terms,
• we suspect fraud or abuse,
• we receive repeated infringement claims, or
• your use creates risk or legal exposure for CueWee or others.

14. Disclaimers

To the maximum extent permitted by law, CueWee disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

CueWee does not warrant that:

• your User Content will not be subject to third-party claims,
• the Service will meet your requirements, or
• the Service will be error-free or always available.

15. Limitation of Liability

To the maximum extent permitted by law, CueWee will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, goodwill, data, or business interruption.

CueWee’s total liability for any claim will not exceed the amount you paid CueWee in the 12 months preceding the event giving rise to the claim, or BRL 0 / USD 0 if you used the Service without paying.

16. Indemnification

You agree to defend, indemnify, and hold harmless CueWee from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your User Content,
• your violation of these Terms,
• your violation of any law, or
• your infringement of any third-party rights.

17. Privacy

Your use of the Service is also governed by our Privacy Policy (“Privacy Policy”), which describes how we collect and process personal data. If there is a conflict between these Terms and the Privacy Policy regarding data processing, the Privacy Policy prevails.

18. Governing Law and Venue

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-laws principles.

You agree that the courts located in Macaé, Rio de Janeiro, Brazil, will have exclusive jurisdiction and venue over any dispute arising out of or related to these Terms or the Service, except where mandatory consumer protection laws provide otherwise.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, through the Service or by email). Continued use of the Service after the effective date of the updated Terms constitutes your acceptance.

20. Miscellaneous

Entire Agreement. These Terms (and any referenced policies) constitute the entire agreement between you and CueWee regarding the Service.

Severability. If any provision is held invalid, the remaining provisions will remain in effect.

Assignment. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, reorganization, or asset sale.

Waiver. Failure to enforce any provision is not a waiver.

Contact. Questions about these Terms: contact@cuewee.app.